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iPBX Features & Benefits
Unlimited Extensions No more per extension license fees. Use as many as your business requires at no additional charge. Call Forwarding Never miss a call! Forward calls to other extensions, cell phones or other external phone numbers. Call Recording Use on demand call recording for quality assurance, training, customer service screening, or whatever fits your needs. Voicemail Similar to your current voicemail except with infinite recording space and message length. Never receive a cut off message again. Follow Me Not at your desk? Not on your cell? Not at your home? Follow Me does what it says. Provide multiple phone numbers to contact you at, one after the other, while you're on the move. Detailed Call Reporting Real-time online reports that let you search, sort, and export with ease. Are your employees making personal calls? Does their time on the phone match up to their monthly sales reports? Eliminate wasted time and money effortlessly. Interactive Voice Response Do you want to intelligently route calls to their proper destination? The Interactive Voice Response (IVR) system or Digital Receptionist allows you to create highly customizable automated attendant menus for your business. Queues Great for call centers, sales offices, and customer support. Queues provide Automatic Call Distribution that intelligently distributes your inbound calls to your next available agent. Time & Date Conditions Route your inbound calls based upon specific time and date conditions. Great for after-hours greetings, holidays, and special announcements. Call Parking & Transfer Place your callers on hold with pre-defined on-hold music or messages while they wait for the appropriate extension to answer. A fallout feature safeguards against indefinite call parking. Conference Calling Whether in your office or in another state, call conferencing allows any number of individuals to join your conference. Protect your conferences with private pin codes and name validation. Voicemail-to-Email On your computer more than your phone? Have voicemails emailed to you as audio attachments to any address you choose. Remote Office Not at your desk? Remote Office allows you to securely setup your home or any other location with your phone extension, files and software as if you were sitting in front of your desk. (not available everywhere, please speak with a sales associate for more information) |
